Cancellation, Return, Replacement & Refund Policy

Applicable Product: Laparoscopic Endotrainer / Laparoscopic Endo Trainer Practice Kit and related accessories.

At Incision Instrument Private Limited, we aim to supply properly checked, functional and securely packed products. Please read the following policy carefully before placing your order.

1. Order Cancellation

  • Customers may request cancellation before the order is processed for dispatch.
  • Customers may request cancellation before the order is processed for dispatch.
  • Cancellation requests must be submitted through the contact details provided on our website, along with the order number.
  • Once the product has been packed, dispatched, or handed over to the shipping/courier partner, cancellation may no longer be available.
  • If a shipping tracking number/AWB has already been generated and the customer subsequently cancels the order, Added SHIIPPING CHARGES will be deducted from the eligible refund amount towards shipping/processing charges.
  • If the shipment has already been handed over to the courier, any applicable return or reverse-shipping charges may be deducted from the refund, where applicable.

2. Return Policy

  • Returns are accepted only for products that qualify under this policy.
  • The customer must contact us within SAME TIME of delivery if the product is received damaged, defective, incomplete, or materially different from the product ordered.
  • The product must be returned in its original condition, along with the original packaging, accessories, instruments, cables, camera, manuals, and other items supplied with the order.
  • Products that have been modified, misused, physically damaged, improperly connected, or subjected to unauthorized repair may not qualify for return or replacement.
  • Products returned without prior approval may not be accepted.

3. Replacement Policy

A replacement may be provided, subject to verification, in cases such as:

  • Manufacturing defect.
  • Camera or electronic component not functioning as supplied.
  • Major functional defect present at the time of delivery.
  • Missing component or accessory from the original package.
  • Product received substantially different from the product ordered.

Replacement is subject to product availability and inspection.

Where appropriate, we may request photographs or videos demonstrating the reported issue before approving a replacement.

4. Damaged Product on Delivery

  • Customers are strongly advised to inspect the package immediately upon delivery.
  • If the outer package appears visibly damaged, tampered with, crushed, or opened, please photograph/video the package before opening it.
  • For concealed damage discovered after opening, contact us as soon as possible and preferably within 48 hours of delivery.
  • Please provide clear photographs/videos
  • Damage claims are subject to verification. Courier damage, manufacturing defect, and customer-caused damage will be assessed separately.

5. Refund Policy

  • Refunds will be issued only after the cancellation/return request has been reviewed and approved.
  • Where applicable, the refund will be made to the original payment method used for the order.
  • If a cancellation is made after the tracking number/AWB has been generated, ADDED SHIPPING CHARGES will be deducted from the eligible refund towards shipping/processing charges.
  • If the product has already been dispatched, applicable shipping, reverse-shipping, or other non-refundable charges may be deducted where permitted and applicable.
  • Refunds are not automatically guaranteed merely because a cancellation or return request has been submitted.
  • The final refund amount will depend on the reason for cancellation/return, order status, product condition, and applicable charges.

6. Non-Returnable / Non-Refundable Situations

A return, replacement, or refund may be declined where:

  • The product has been used improperly or damaged after delivery.
  • The product has been modified, opened, repaired, or tampered with without authorization.
  • Damage has occurred due to incorrect electrical connection, voltage fluctuation, mishandling, or improper installation/use.
  • Accessories or components supplied with the product are missing.
  • The product is returned without its original packaging where the packaging is necessary for safe transportation.
  • The reported issue is caused by normal wear and tear or improper handling.
  • A customer changes their mind after the product has been dispatched, where applicable shipping/return conditions do not permit cancellation.
  • The product was customized or specially prepared for the customer's specific requirements, where applicable.

7. Product Inspection & Quality Verification

Before dispatch, products may undergo appropriate quality, functional and packing checks. Electronic components such as cameras, connections, lighting and other applicable components may be tested before shipment.

Any complaint regarding a functional defect may therefore be subject to verification by our technical/quality team.

8. Return Shipping

  • Where a return is approved because of a verified manufacturing defect, wrong product, or missing component attributable to us, we may arrange or bear the applicable return/replacement shipping cost, subject to verification.
  • Where a return is requested for reasons not attributable to a product defect, applicable shipping or reverse-shipping charges may be the customer's responsibility.

9. Warranty & Replacement

Where a product carries a specific warranty period mentioned on its product page, invoice, warranty document, or product literature, the warranty will be governed by the applicable warranty terms.

Warranty coverage does not necessarily cover damage caused by misuse, unauthorized modification, accidental damage, improper electrical connection, or normal wear and tear.

10. How to Request Cancellation, Return or Replacement

Please provide:

  • Order number.
  • Customer name.
  • Registered mobile number/email address.
  • Reason for cancellation/return/replacement.
  • Photographs or video evidence where applicable.

11. Important Notice

By placing an order for a Laparoscopic Endotrainer, the customer acknowledges and agrees to the terms of this Cancellation, Return, Replacement & Refund Policy.

For the most accurate product-specific terms, customers should also refer to the product page, invoice, warranty information, and order confirmation applicable to their purchase.

Incision Instrument Private Limited reserves the right to verify each cancellation, return, replacement, damage, and refund request before approval.